I acquired a timeshare membership in 1993, With the company that at that time was called "CLUB REGINA" and because what they offered seemed to me fair and real. In addition the development at that time had three destinations: Cancún, Puerto Vallarta and Los Cabos, it was next to the Westin Regina Hotel and we could as club members make use of the facilities of the hotels in each destination. During the first years we enjoyed in family the benefits of vacations in almost ideal circumstances; But with the time the company was sold or associated with another (s) and then when it was called RAINTREE VACATION CLUB, That's where the problems started. The first thing they did was not to let us use the hotel facilities, they separated the facilities with a wall.
Then we observed that some people who were their employees and who were also excellent in their care were dismissed. The new employees did not treat us any well, there was a lady who made us feel like beggars and we did not deserve what we had purchased and she was quite rude, so I had to write a letter to the corporate complaining about that behavior. But she is still working there.
The company raises maintenance fees and special assessments, arguing that the insurance they have is not enough to cover such expenses, and then the partners had to pay.
It was then that I started to find a way to end the problem that was beginning to wear me down, both economically and emotionally. I talked to several people from there to find a solution but no one answered the emails or phone calls.
Until searching the internet I found the Mexican Timeshare Solutions, I immediately wrote them explaining my problem, and they also immediately communicated with me to give me a clear and satisfactory explanation to my doubts. They also assured me that the matter would be resolved in an understandable time.
At first I had some doubts, but the certainty of finding them all over the internet and answering my mails or my calls were clearing those doubts and when I received the written notification of the cancellation of my contract I could not find the words to express my gratitude