Complaint / review / scam report
PoolTown
What a Nightmare!

PoolTown acts as a general contractor, every step of the job is done by a different contractor so if you want extra masonry, electrical, etc, you can't get a price till you reach that step of the job. Each time you call them, you talk to someone else & they don't communicate well. Caught them in a few expensive lies. Do not recommend them if you live st the shore or where underground water exists. They were told 3 times & shown once that I had high water tables & when they came to excavate were unprepared & could not dig. Water pumping went from $3000 as a quoted max to $7200. Be careful, contract states homeowner takes all responsibility(meaning no warranty) if you have underground water. Also has an arbitration clause, meaning you can't go to court if there is a dispute & will cost you about $2000 to arbitrate. Your final payment on the job is $10, so good luck if it's a lousy job. Part of my contract was not legible, don't know if isolated case or a tactic. I fired them, lost my whole deposit even though they did nothing.