I signed a contract for a monitoring service for two years, so when the the time was up I contacted the company to request to cancel the services. I was informed that I signed a 39 month contract and to my knowledge I was not aware of this but could not locate my agreement. I requested for a copy of the agreement and it shows 39 months but when I checked to see if I executed the document I noticed that the signature was not mine. I contacted the customer service representative Jeffery Young and informed him that the signature was not mine and to further investigate the needed a copy of my drivers license. I requested to be in contact of the fraud department ot upper management, but no one never contacted me. I have been given the run around for over 6 months and I am frustrated. Now when I reached out again to the customer service they ask for my drivers license again and to also sign the bottom of the copy. Now no one wants to return my call, I received an e-mail to tell me that my account is now in collects. I contacted the collection agency Hillcrest, Davidson and Associates and spoke to Patti Phillips and she informs me that regardless if that is your signature or not I am responsible for this debt. I no longer want to be monitored by a company who cannot protect me personally so I know they cannot protect my home.
Please help me into getting this matter resolved.