Paid to lock my rate for refinancing my home, after emails and paperwork being sent back and forth for months, I was told my paperwork was ready to be finalized .
A day after I was informed that everything was ready for closing, I then receive an email stating my loan status is closed, upon calling the person doing my paperwork (chris)said "I took too long" and that I had to pay another fee to restart the paperwork .I was never given warning a deadline date and the person handling my paperwork was not even aware of it, otherwise he would have never told me the day before that they we ready to finalized .
I ask to speak to a supervisor and I was ignored.
I have 760 credit score and steady income if I had a problem with being a poor candidate I would understand, but I didn't get my loan due to the person handling my paperwork, its obvious he didn't keep up with my paperwork .
I had my credit marked by loandepot and wasted 6 months .