On 05/03/2012 I put in an order with Urbanog. I paid 281.60 for the total of the order. On 05/05/2012 I put in another order with Urbanog and paid 133.00 for the total of the order. On 05/10/2012 The first order was delivered. On that same day, Urbanog contacted me by email requesting an additional 414.00 for that same order that had just been delivered. They also sent me another email stating they needed an extra 952.00 for the second order that I had put in.
I emailed them right back and told them to cancel the order that I had paid 133.00 and they were wanting an additional 952.00(almost one thousand dollars! ) and to refund the money that I had already paid, directly back to my bank account. I had not received this order. Instead of doing what I had requested, they applied the 133.00 to the 414.00 that they were trying to bill me for. This all being after both orders had been confirmed by Urbanog and one of them already delivered. They have closed my account, so I cannot even log in, not even to check the status of my orders. They have not refunded the 133.00, nor do they understand that they do not have the right to do whatever they want with my money.
I never received that merchandise, nor the refund of 133.00. They are a pay ahead business, not a COD. And if it was legal to charge someone a set price, then deliver and turn around and demand that they pay even more, everyone would be able to do that. Shoot, I might start doing that. I mean, if that is they're way to make extra money, maybe we should all do that. Do not shop at Urbanog. The price that is set on their merchandise may not be the price they will settle for after you get it!