Anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless morons who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none.
If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager, pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her.
She came handed me my things in an angry abusive and rude way with a really bad attitude as if something wrong had been done... how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems....there was no reason for this person to be rude in any way or to behave ni this way...absolutely none....simple drive thru order which should've been given with no problem...no hassles and no attitudes...why are idiots like these people even managers of any place....or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive....why are they also allowed to mistreat or be rude to people for no given or rational reason except thats the kind of mean people they are... it isn't just this steak n shake it's many of them...
too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way.....worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is, managers instead of reprimanding jerks and abusers just promote them to higher positions which they do not have the skills to take on....and allow them to continue with their mean or abusive behavior towards others especially customers