March 24, 2020
Urgent!!! I am the caregiver and the mother of a double transplant patient. On December 27, 2019 my daughter was released to the Twice Blessed apartment for Transplant patients. Her case worker in Arkansas submitted her paper work or vouchers to UHC for her payments, but since she has been transferred to Dallas, her case worker here said we were responsible to submit the vouchers to you, she only verify patients has had surgery. We were told to go online to America Kidney Foundation to GMS portal complete the forms for a new grant to pay her bills. I call AKF and spoke to personnel who talked me through the process to submit the payment vouchers. We did not have a computer to scan and transfer the forms to (pdf) format to send them. I got the management in the office at Twice Blessed to scan and transfer them to a pdf format to submit them before January 30, 2020. Once I submitted the documents to AKF I called AKF to make sure they had everything they need and they look over them while on the phone and all was correct, that was on January 21, 2020. We were not train in doing this type of work, especially after going through two transplants in one day and then told by our case worker it is our job to get the papers submitted to the right authorities is not fare to the patience or the caregiver under these stressful times. My daughter was told on Friday March 20, 2020 that all her appointments with her doctors has been canceled due the Coronavirus pandemic. The apartment complex has told her she has to move out. We understand the policy and Her plans are to stay in Dallas to be closer to her doctors and not travel every two weeks from Little Rock to Dallas. Now that this virus has change everything she cannot go out because of the high risk. The AKF has just sent out a email that states: Immunosuppressed transplant patients are at high risk for serious illness if they come in contact with the coronavirus that causes COVID-19.
The coronavirus spreads easily from person to person and can be spread by people who do not show symptoms of COVID-19. This puts anyone who has a compromised immune system—including transplant patients who take immunosuppressive drugs—at an increased risk of becoming infected.
They have also put an emergence fund for the kidney patience today to assist them during this time. Please consider the request below.
Through the telephone conversation my daughter had this morning with a person from (United Health Care) said they had the two checks that was sent to UHC on February 20, and 21, returned to America Kidney Foundation on March 12, 2020, because the grace period was ended. The America Kidney Foundation said they would send the checks back to you when they received them if United Health Care would re-instate her coverage for 6 months.
The apartment manager said that the hospital policy is what they go by not the insurance companies. I spoke with the hospital transplant coordinator and they said they would call me back but has not.
If further information is needed contact me first by phone: 469-215-3341 or firstname.lastname@example.org.