Complaint / review / scam report
Unethical billing practices

I have been with them for several years unfortunately and they continue to impress me with their incompetence. I have several different accounts because they cannot merge them and every time I receive a new invoice I have to call them and ask them to add it to my bill instead of them doing it automatically. They have sent me to collections several times and every time I call and ask them why they have some new excuse and then end up reversing the collections. Their billing practices are shady at best and their customer service is no better. When I log in and try to view my statements online I see no statements and then when I called customer service to find out why I was sent to collections with no notification and why I can't see my statements that I am being sent to collections for I am told that "Sometimes customers can't see their statements, here's a number you can call to fix that." I have asked for call backs from supervisors several times and have never received a call. I cannot wait until I no longer have to deal with this company and would STRONGLY advise anyone thinking about dealing with them look into other options. The services offered here are not worth the stress and headache of dealing with these incompetent, scamming fools.
Author: J.R.0926

Offender: Carecentrix

Country: USA

Category: Health & Medicine


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