» » BioTrim Labs - Being charged for something i didn't order | #1300252

Complaint / review / scam report
BioTrim Labs
Being charged for something i didn't order

I ordered 1 bottle of Purelife Cleanse on 11aug'15, website showing S$59.95 with free shipping. Upon entering credit card info, the confirmation didn't show what amount will be charged. After which I received a order confirmation, again no amount indicated, then another order confirmation came in for another product (Acai Ultra Lean) which I didn't order. immediately I send a email saying I didn't order this, but no response for 3 days. I also send email asking why I'm charged S$128.50 and S$69.49 and said I want to cancel my orders. 4th day, they reply on the Acai Ultra Lean that order has been processed and shipped, so cannot cancel. I try talking to the "Live Chat" again, giving all the same thing, that I ordered 5bottles of the Acai Ultra Lean, cannot cancel. And then give me their terms & conditions of purchase, "refunds require a return of products, which include international shipping charges. There is also 15% restocking fee. So instead of paying these charges and losing the products, we are prepared to give a 50% discount on the products." But I told her I don't want to pay for something that I don't want to order, and want to cancel my order but she insist cannot. I feel this company is totally dishonest. Acai Ultra Lean Confirmation (#9E002F3E65) / PureLife Cleanse Confirmation (#9E002ECDCA)‏
Author: alice

Offender: BioTrim Labs

Country: USA
Phone: 18774966522
Site: biotrimlabs.com

Category: Health & Medicine


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