The following is the letter I sent to the Burger King corporation. The events are described in the letter.
Burger King Corporation
5505 Blue Lagoon Drive
Miami, FL 33126
To Whom It May Concern:
I am a frequent customer of Burger King restaurants. About six months ago I had a problem at a store in Midland, Michigan. That location served a severely undercooked Tendercrisp chicken sandwich. I informed an employee of the problem and they offered a new, cooked sandwich for my trouble. The manager never offered an apology or even spoke to me. I wrote you a letter a couple days after that encounter.
I recently had my second bad sandwich from a Burger King store. This time it was at store number 4515 in Sterling Heights, Michigan. I had eaten about half of a Tendercrisp chicken sandwich when I set it down with the bottom of the bun up. After taking a drink, I picked the sandwich up and discovered a bug cooked into the bun. There was an air pocket around the bug, so I am sure that it did not just fly into the bun minutes before being served to me. Again, I was offered a free sandwich after informing the employee. She showed two other employees and then the manager. The manager said, I don't want to see that, at that time the employee did show the manager the sandwich. The manager then said, Gross, throw that away. The manager never spoke to me to offer an apology on behalf of Burger King.
I either have very bad luck with Burger King food or you have serious issues with food preparation and/or employee and manager behavior toward customers. I would expect a manager to apologize when a customer orders a $4.00 sandwich that is undercooked or has a bug cooked into the bun. I wanted to bring this problem to your attention. This is the second time within the past six months that I have been forced to write Burger King corporate after receiving terrible customer service at the store location itself.