We have always had problems with this company but our most recent is in the sale of our home. We sold our home and bought another and in dealing with the closing attorney he had trouble getting a pay off amount from Amro which delayed closing. When he finally got it he told us it was about $1500 more than it should have been because they claimed that we hadn't made a payment from April to August. We have all the proof that we did make these payments (ie; bank statements, check stubs, even Amro statements!!!! ).
I contacted the company and got transfered around to different departments until I finally got hung up on. Each time we contact them it's the same thing. When we reach an actual person and ask for a supervisor we get voicemail and of coarse never get a return call. Our attorney told us to stay consistant and keep calling, that it will get resolved because we have all of the proof, it's just a matter of time.
This is a very crooked company who is very greedy and dishonest. If people keep speaking out maybe we can make a difference so this will not happen to others. they should not be allowed to rip people off!