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Complaint / review / scam report
Loan Depot
Horrible customer service after deposit is received, deceptive business practices

LoanDepot first approached me after I'd utilized a refinancing calculator online. The salesman was very useful in the beginning and fast to check out up. Centered on our preliminary conversations, I had been recommended a $395 deposit could be necessary to secure within the rate of interest cited (for 3 monthsapproximately) also to purchase a complete house evaluation. The worthiness established in the house evaluation might decide whether LoanDepot might account the mortgage as well as whether I'd have to pay mortgage insurance. The salesman actually suggested that I wander the appraiser through the home, observing all changes that I'd created.

I'd supplied my charge card and also the $395 deposit was billed. Following this, it had been very hard to achieve LoanDepot by telephone or mail. Per weekapproximately afterwards, I did so achieve somebody from LoanDepot who recommended a "drive-by" evaluation had been already
conducted, also it had evaluated in a unbelievably minimal quantity. I had been really acquainted with the comps in my own region, which evaluation wasn't even close.

I put many calls and e-mail to my contact who I ultimately achieved following a couple of days; he described there have been an interior error and he'd no idea why a drive-by evaluation was done. He would possess the complete evaluation requested ASAP and somebody could be touching me to setup a period. 7 days later no response, I contact LoanDepot again (should not they be calling me to supply an update when I am their client?? ), and they recommend they've no control over once the
appraisers contact me. At this time I advance towards the boss who guarantees me he'll maintain contact with me the next day. Following day, no-call, and so I have to pursue the boss by mail and voicemail. A few nights later, he returns my phone and claims a complete evaluation didn't make an application for my mortgage!!!! This undoubtedly conflicted with all prior conversations. I wrote him a listing of my expertise and stated that easily didn't have my $395 returned, I'd consider appropriate motion and record them towards the BBB. He delivered my phone and guaranteed mean appraiser could be in contact inside a couple of days. When the appraiser did contact me to setup a scheduled appointment, the very first available period they'd was following the lock in interval ended, therefore my preliminary estimate might no further be legitimate. I'd enough of LoanDepot at this time and so I named the boss and requested to get a return. He explained it'd be returned ASAP.

a couple of days later, nevertheless no reimbursement to my charge card and he'd not reply calls or answer my emails (fortunately I documented our telephone discussion where he decided to return the $395). At this time I named my charge card organization and had them change the cost that they did. Nevertheless no term back from LoanDepot and its own been many months.
Author: Contact with Author

Offender: Loan Depot

Country: USA   State: California   City: Foothills Ranch
Address: 26642 Towne Centre Drive
Phone: 9494706661
Site: loandepot.com

Category: ---


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